Recent updates
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Submit Application
Updated onArticleYour application is now submitted for approval. You will be informed via email whether your submission was successful and if further information is required. Once your application is approved, you can access your Provider Portal by either clicking the link in the approval notification email or accessing the Portal on the web browser using your username and password provided.
Manuals / Provider Manual / Provider Registration
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Contacts
Updated onArticleContact captured default to contacts which is important in your business in Digiflow. More contact can be loaded in the contacts. This enables streamlined communication between Digicall Assist and the Provider by ensuring we contact the correct individual for the relevant matter. This could include the owner of your business, billing contact, liaison officer, etc. For this reason the role field allows for free text input to ensure appropriate description.
Operationally it is important that all operators / agents who need to receive job notifications are noted in contacts. Once a contact is marked to be notified of a job (toggle in contacts) additional information is required such as :
Notification channels
- SMS
- App
- Service Areas - contacts can be assigned specific areas of operation and will then only be notified when the job is in the relevant area.
Manuals / Provider Manual / Provider Registration
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Banking details
Updated onArticleProvide banking details for service payments. Please ensure your bank details are correct to ensure prompt and automated payments.
Manuals / Provider Manual / Provider Registration
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Company details
Updated onArticleOnce registration details are confirmed, you will be invited on the Portal to login. You’ll also receive an email confirming registration with a link to login. The first time you log in, you’ll be requested to capture and/or confirm your existing company details. The images below illustrate the required company data capture workflow:
Manuals / Provider Manual / Provider Registration
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Registration invite
Updated onArticleDigicall Assist will send a digital invitation via email to contracted and potential Providers to register on the new DIGIFLOW Provider Portal. When you receive your invitation, just click on the “Register as a Service Provider” link. Below is an example of the invitation.
Manuals / Provider Manual / Provider Registration
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Download the app
Updated onArticleThe DIGIFLO PARTNER App is available from the Apple and Google Play stores. Search for "DIGIFLO PARTNER" in the store and install.
Note: Do not register on the app if the user has not been set up in the Provider portal in Contacts and Teams.
Manuals / Provider Manual / Provider App
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How to see job information
Updated onArticleOnce logged into the portal go to job list, click on job number circled in red:
Support Knowledge Base / FAQs / Default chapter
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Where to view invoices
Updated onArticleSupport Knowledge Base / FAQs / Default chapter
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How to progress the job
Updated onArticleAssign a team
Support Knowledge Base / FAQs / Default chapter
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How to download the App
Updated onArticleLog into the portal press on teams then press new circled below:
Support Knowledge Base / FAQs / Default chapter