Digicall Assist Help Center

Submit Application

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Your application is now submitted for approval. You will be informed via email whether your submission was successful and if further information is required. Once your application is approved, you can access your Provider Portal by either clicking the link in the approval notification email or accessing the Portal on the web browser using your username and password provided.

Contacts

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Contact captured default to contacts which is important in your business in Digiflow. More contact can be loaded in the contacts. This enables streamlined communication between Digicall Assist and the Provider by ensuring we contact the correct individual for the relevant matter.   This could include the owner of your business, billing contact, liaison officer, etc. For this reason the role field allows for free text input to ensure appropriate description.

Operationally it is important that all operators / agents who need to receive job notifications are noted in contacts. Once a contact is marked to be notified of a job (toggle in contacts) additional information is required such as :

Notification channels

• SMS
• App
• Email

• Service Areas - contacts can be assigned specific areas of operation and will then only be notified when the job is in the relevant area.

Banking details

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Provide banking details for service payments. Please ensure your bank details are correct to ensure prompt and automated payments.

Company details

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Once registration details are confirmed, you will be invited on the Portal to login. You’ll also receive an email confirming registration with a link to login. The first time you log in, you’ll be requested to capture and/or confirm your existing company details. The images below illustrate the required company data capture workflow:

Registration invite

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Digicall Assist will send a digital invitation via email to contracted and potential Providers to register on the new DIGIFLOW Provider Portal.  When you receive your invitation, just click on the “Register as a Service Provider” link. Below is an example of the invitation.  

Download the app

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The DIGIFLO PARTNER App is available from the Apple and Google Play stores. Search for "DIGIFLO PARTNER" in the store and install. 

Note: Do not register on the app if the user has not been set up in the Provider portal in Contacts and Teams.

How to see job information

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Once logged into the portal go to job list, click on job number circled in red:

Where to view invoices

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How to progress the job

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Assign a team

How to download the App

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Log into the portal press on teams then press new circled below: