Digicall Assist Help Center

Download the app

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The DIGIFLO PARTNER App is available from the Apple and Google Play stores. Search for "DIGIFLO PARTNER" in the store and install. 

Note: Do not register on the app if the user has not been set up in the Provider portal in Contacts and Teams.

How to see job information

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Once logged into the portal go to job list, click on job number circled in red:

Where to view invoices

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How to progress the job

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Assign a team

How to download the App

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Log into the portal press on teams then press new circled below:

How to log in

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Cannot log in:

Use link below remember your email address is your username:

Go-live Webinar

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Process a job on the app

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The images below details a step by step process of completing a battery job on the Digiflow app. The other jobs also follow a workflow design and is similar to the example given. 

Process job start to finish

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As soon as a Digicall agent has captured the case and job details or a customer captured details on the consumer application, the job will automatically assign to the relevant provider. Job offers follow the Digicall Assist Assign Strategy that automatically considers panel hierarchies, service areas, services, compliance fulfillment, and planed in future, customer service scoring (CSI) of the Provider. All jobs will auto-assign for a maximum of 10 minutes, attempting 3 providers as selected by the assign strategy. If a job is not assigned successfully in this timeframe it will revert to manual assignment and escalate to Digicall Assist management.

When the assignment cycle starts, the first Provider selected will have 3 minutes to accept the offer before a second Provider is offered the job. After another 3 minutes, if not accepted, a third Provider is added. The first and second Providers will however still be able to accept the offer until the full ten minutes have elapsed.

Note:  The assign strategy detailed above is the current process applied by Digicall Assist and is subject to change.

Service locations

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Service locations are relevant to Providers who operate from different facilities or with Towing companies, who have several facilities. Capturing the relevant locations enables Digiflow to direct and assign jobs most appropriately. Therefore, it’s important that you add your relevant service locations:

• Select “New” location
• Select suitable Name
• Select Categories – configured by Digicall Assist:
  • Select relevant category such as tow yard, area office; Service centre
  • Select relevant sub-category if applicable. Example for a Service centre might be relevant OEM badges
• Add web link if applicable
• Submit.