Contact captured default to contacts which is important in your business in Digiflow. More contact can be loaded in the contacts. This enables streamlined communication between Digicall Assist and the Provider by ensuring we contact the correct individual for the relevant matter. This could include the owner of your business, billing contact, liaison officer, etc. For this reason the role field allows for free text input to ensure appropriate description.
Operationally it is important that all operators / agents who need to receive job notifications are noted in contacts. Once a contact is marked to be notified of a job (toggle in contacts) additional information is required such as :
- Service Areas - contacts can be assigned specific areas of operation and will then only be notified when the job is in the relevant area.